If you've recently shopped at Lowe’s, you may be eligible totake part in their customer feedback program through lowes.com/survey. This survey givescustomers a chance to share their experiences and potentially win rewards. Butbefore you jump in, you'll need specific information from your Lowe's receipt.In this comprehensive guide, we’ll walk you through everything you need fromyour receipt to take the Lowe’s survey, as well as tips, common issues, and thebenefits of participating.
Understanding the Lowe’s Customer Satisfaction Survey
The Lowe’s survey is an online feedback form where customerscan rate their in-store or online shopping experience. It helps Lowe’s improveservices, product quality, and overall customer satisfaction. In return,participants are often entered into sweepstakes or receive a discount couponfor their next purchase.
The survey is hosted at lowes.com/survey and is accessibleto customers who recently made a purchase at any Lowe’s retail store in theUnited States, Puerto Rico, or Canada.
Why Is Your Receipt Important?
Your Lowe’s receipt contains essential information thatproves you made a purchase and qualifies you to participate in the survey.Without it, you won’t be able to access the survey page or provide relevantfeedback tied to a specific transaction.
Key Receipt Information Required at lowes.com/survey
Here are the specific details you’ll need from your Lowe’sreceipt to successfully start the survey at lowes.com/survey:
1. Time of Visit
This is the exact time you completed your purchase. It isusually printed near the top or bottom of the receipt. Entering the correcttime helps the system verify your visit and direct your feedback to the rightstore and timeframe.
2. Total Amount Spent
You’ll need to input the total amount spent during yourvisit. This figure is used to match your entry with the transaction stored inLowe’s system. Make sure to enter it exactly as shown on the receipt (e.g.,$57.42).
3. Store Number
Each Lowe’s location has a unique store number, typicallylocated at the top of the receipt. This identifier ensures your feedback isrouted to the correct store, so the relevant management team can address yourcomments.
4. Terminal Number
The terminal number refers to the specific register or checkoutdevice used for your transaction. It's also found near the top or bottom of thereceipt. This data helps Lowe’s pinpoint the checkout location where thetransaction occurred.
5. Transaction Number
Also called a receipt ID or transaction ID, this numberuniquely identifies your purchase. It may be labeled as "Trans #,” “TRN,”or “Transaction ID.” It ensures your survey entry is tied to the exact purchaseyou made.
6. Date of Purchase
The purchase date is a critical component. You’ll be askedto select or type in the date you visited the store. This helps verify thatyour survey is within the valid participation period (typically within 7 daysof purshase).
Example Layout from a Lowe’s Receipt:
Here’s what a sample Lowe’s receipt might look like(sections relevant to the survey are highlighted):
With the above data, you’d be ready to head over tolowes.com/survey and begin the feedback process.
How to Take the Lowe’s Survey at lowes.com/survey
Now that you know what information you need, here’s astep-by-step guide on how to complete the survey:
Step 1: Visit the Official Survey Site
Go to www.lowes-com-survey in your preferred browser. Makesure you’re visiting the legitimate Lowe’s survey website to protect yourinformation.
Step 2: Choose Your Language
You’ll be prompted to select your preferred language —English, Spanish, or French (for Canadian residents).
Step 3: Enter Receipt Details
Carefully enter the information from your receipt,including:
Time of Visit
Store Number
Terminal Number
Transaction Number
Total Purchase Amount
Date of Purchase
Step 4: Complete the Survey
Answer all the questions honestly. You’ll be asked about:
Overall satisfaction
Cleanliness of the store
Helpfulnss of the staff
Availability of products
Checkout experience
Suggestions or complaints
Step 5: Submit and Enter Sweepstakes
At the end, you may be asked if you want to enter the Lowe’ssweepstakes, where you could win a $500 gift card. If so, you’ll need toprovide your name, phone number, and email address.
Common Issues and How to Fix Them
1. Invalid Receipt Information
If the system says your information is invalid, double-checkthat you’ve entered:
All digits correctly
The right format for the date and time
The correct store and terminal number
2. Survey Expired
Lowe’s surveys must be completed within a certain number ofdays after purchase—usually 7 days. If it’s been too long, your receipt will nolonger be valid for the survey.
3. Website Not Loading
If lowes.com/survey isn’t loading:
Try a different browser
Clear your cache and cookies
Check your internet connection
If the site is still down, try again later or report the issueto Lowe’s customer service.
Why You Should Take the Survey
Taking the Lowe’s survey is more than just a task—it’s anopportunity. Here’s why:
? Influence Store Improvements
Your feedback goes directly to management and corporatedecision-makers. That means cleaner stores, better products, and improvedservices the next time you visit.
? Win Rewards
Survey participants can enter sweepstakes for a chance towin a $500 Lowe’s gift card—a great incentive for a few minutes of your time.
? Customer Empowerment
Lowe’s values customer voices. By filling out the survey, youbecome part of the solution in enhancing your local store’s performance.
Survey Eligibility Requirements
Before taking the survey at lowes-com-survey, ensure youmeet the following criteria:
Must be 18 years or older
Legal resident of the U.S., Puerto Rico, or Canada
Must complete the survey within 7 days of purchase
Only one entry per receipt
Employees and their families are not eligible
Tips for a Smooth Survey Experience
Keep your receipt in a safe place until you complete thesurvey.
Use a stable internet connection.
Complete the survey in one sitting (it takes about 5–10minutes).
Be honest with your feedback — positive or negative.
What Happens After the Survey?
Once you complete your survey at lowes-com-survey, Lowe’suses your responses to:
Train employees
Improve product selection
Redesign store layouts
Fix customer service issues
And if you opted into the sweepstakes, you’ll be entered fora chance to win the monthly prize!
