How to Get Support
Create Support Ticket
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Get support for software use (problem fix, bug report, how to use software,license problem and refund request etc.)
You can click here to create a ticket to get support, please submit the problem details when creating support ticket(Problem description with picture/video will be best), so that the support can give you the right answer at the first time. If the problem can't got solved via text communication in the support ticket, you can ask the support to arrange an online realtime support via skype or teamviewer etc, to help you to set the software directly, and fix the problem for you via remote assistance. If you can’t get your problem solved in a long time and you think the support was not trying to help you to solve the problem really, you can report the support in your support ticket, then the manager will check your problem and review the conversation history between you and the support, if the support was not doing his work well, he will get punished.
And we also have dedicated forum to provide support for the software, usually you can find the answer by searching the forum directly and communicating with other users. The forum address of this software is http://www.whitehatbox.com/BBS/forum?fid=
Support Available Time:
Forum Support is 7*24*365, the reply may be slow on weekends and in holiday.
Ticket Support is 7*24*365, the reply may be slow on weekends and in holiday.
Contact us for affiliate/agent, business cooperation and project development etc.
1. You can send an email to support@whitehatbox.com for anything about affiliate/agent, business cooperation and project development etc. We will give you a reply as soon as possible. Don’t send an email to this address about software use problem unless you can’t get your problem solved by using above support.
2. You can also add our business skype – chinasunny5 for talking anything about affiliate/agent, business cooperation and project development etc.
Support Available Time:
Email Support is 7*24*365, the reply may be slow on weekends and in holiday.
Skype Support is 7*24*365, if we are not online, you can also send an email to [email protected] to make a date with us.